About Our Organization

Customer-Focused Excellence

We continually pursue organizational excellence by:

• Empowering our workforce to excel.
• Serving our customers respectfully, accurately, and professionally.
• Providing exceptional stewardship of public funds.

• Community
  • Collaboration, communication, and connections are the keys unlocking our strength and success. We are proud to be a part of the Pinellas community. The PCTC is also our own community where we support and help each other grow
• Service
  • We utilize every opportunity to exceed the expectations of those we serve, our internal and external customers. Our service can – and does – make a difference in people’s lives every day.
• Respect
  • We respect and follow the law. We respect others. Equally as important, we respect ourselves as contributors to the PCTC community. We value our customers, partners, and team members and strive to treat others as they wish to be treated.

From collecting property taxes to issuing driver licenses, our offices serve every resident of Pinellas County at one point or another. As an independently elected official who acts as the county’s chief revenue officer, the Pinellas County Tax Collector is responsible for collecting and distributing a variety of local taxes, including taxes on real estate, tangible personal property, and tourist development. Each year, we collect more than $1 billion in tax revenue, which we distribute to the Pinellas County Board of County Commissioners, the Pinellas County School Board, local cities, fire districts, and other taxing authorities. Our budget is approved annually by the Florida Department of Revenue.

Our organization also works as an agent for the Florida Department of Highway Safety and Motor Vehicles (FLHSMV). We issue driver licenses, identification (ID) cards, and titles and registrations for automobiles, trucks, mobile homes, and vessels. Additionally, we act as an agent for the Florida Fish and Wildlife Conservation Commission (FWC) by issuing hunting and fishing licenses and an agent for Florida Department of Agriculture and Consumer Services by issuing concealed weapon licenses. 

Our organization has been recognized with the 2013 Governor’s Sterling Award, 2016 Governor’s Sterling Sustained Excellence Award, and the 2020 Governor’s Sterling Award – Florida’s top honors for performance excellence. We make it a priority to find ways to do our work better, faster, and cheaper. To deliver customer-service excellence, our offices employ a knowledgeable workforce of 260 skilled tax specialists, accountants, and customer service representatives. We strive to make technology a key part of our business operations, offering online payment options, a modern call center, self-service registration renewal kiosks, and an online virtual assistant, Owen. Customer service is our top priority, and we work each and every day to better serve Pinellas County and its citizens.